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A
About Mediation |
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| A-1 |
What
is Mediation |
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page
A-1 |
| A-2 |
Definitions
of Mediation |
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page
A-2 |
| A-3 |
Different
Forms of Mediation |
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page
A-3 |
| A-4 |
Principles
of Mediation |
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page
A-4 |
| A-5 |
Mediated
Negotiations |
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page
A-5 |
| A-6 |
A
Comparison of Dispute Resolution Processes |
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page
A-7 |
| A-7 |
Advantages/Disadvantages
Associated with Basic Types of Dispute
Resolution |
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page
A-8 |
| A-8 |
Intake |
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page
A-11 |
| A-9 |
Intake
Form for Mediation |
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page
A-13 |
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| AA |
THE
STAGES OF THE MEDIATION PROCESS:
THE FRAMEWORK FOR PROBLEM-SOLVING |
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| A-10 |
Confidentiality
Form |
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page
A-15 |
| A-11 |
Pre-Divorce
Mediation Agreement |
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page
A-16 |
| A-12 |
Public
Sector Mediation |
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page
A-19 |
| A-13 |
Mediation
Ground Rules |
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page
A-21 |
| A-14 |
Broken
Ground Rules |
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page
A-22 |
| A-15 |
Seating
Arrangements |
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page
A-23 |
| A-16 |
The
Stages of Mediation |
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page
A-24 |
| A-17 |
Stage
1: Setting the Stage |
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page
A-25 |
| A-18 |
Stage
2: Gathering Information: Storytelling |
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page
A-29 |
| A-19 |
Stage
3: Identifying & Framing the Issues |
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page
A-30 |
| A-20 |
Stage
4: Generating Options |
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page
A-31 |
| A-21 |
Stage
5: Developing an Agreement |
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page
A-32 |
| A-22 |
Stage
6: Finalizing Decisions |
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page
A-33 |
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B
Conflict and Paradigms: Mapping the
Conflict |
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| B-1 |
Thomas-Kilmann
Conflict Styles |
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page
B-1 |
| B-2 |
Thomas-Kilmann
Conflict Mode Chart |
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page
B-2 |
| B-3 |
Needs-Based
Negotiation (based on Getting to Yes) |
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page
B-3 |
| B-4 |
“Interests
and Issues” |
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page
B-11 |
| B-5 |
“Positions
and Interests” |
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page
B-12 |
| B-6 |
Types
of Negotiation: Positional vs. Interest-Based |
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page
B-13 |
| B-7 |
Baruch
Bush & Joseph Folger, The Promise of
Mediation |
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page
B-19 |
| B-8 |
Empowerment
and Recognition |
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page
B-20 |
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C
Communications |
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| CA |
GENERAL |
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| C-1 |
Are
You an Effective Communicator? |
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page
C-1 |
| C-2 |
Barriers
to Effective Communication |
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page
C-2 |
| C-3 |
Overcoming
Barriers to Effective Communication |
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page
C-3 |
| C-4 |
Communication
Strategies |
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page
C-4 |
| C-5 |
Mediator
Communication Techniques |
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page
C-5 |
| C-6 |
I
Messages |
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page
C-10 |
| C-7 |
I
Message Worksheet |
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page
C-18 |
| C-8 |
Framing
Issues |
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page
C-25 |
| C-9 |
Using
the “I Statement” in Reframing |
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page
C-27 |
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| CB |
PARAPHRASING |
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| C-10 |
Paraphrasing |
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page
C-29 |
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| CC |
QUESTIONS |
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| C-11 |
Ten
Tips on Asking Questions |
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page
C-31 |
| C-12 |
Mediator’s
Checklist of Questions |
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page
C-33 |
| C-13 |
Questions
to Ask to Establish Common Ground |
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page
C-34 |
| C-14 |
Probing
Questions |
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page
C-35 |
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| CD |
TRIANGLES |
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| C-15 |
Karpmann
Triangle |
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page
C-38 |
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D
Information Gathering: Story & Metaphor |
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| DA |
“HARD”
INFORMATION |
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| D-1 |
Assets
and Income Statement |
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page
D-1 |
| D-2 |
Business/Professional
Information |
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page
D-8 |
| D-3 |
Monthly
Budget of Expenses Form I |
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page
D-11 |
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| DB |
“SOFT”
INFORMATION |
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| D-4 |
“The
Hidden Meaning of Conflict Stories,” by Ken
Cloke and Joan Goldsmith |
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page
D-16 |
| D-5 |
“Metaphors
in Mediating” by Diane Yale |
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page
D-33 |
| D-6 |
Narrative
Mediation: A Different Approach to Questions |
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page
D-39 |
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E
Mediation and Conflict Management Skills |
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| EA |
NEGOTIATION
TECHNIQUES |
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| E-1 |
Escalation
and De-escalation |
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page
E-1 |
| E-2 |
Helpful
Phrases in Mediation |
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page
E-2 |
| E-3 |
Collaborative
Negotiation Techniques |
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page
E-3 |
| E-4 |
Techniques
for Breaking Deadlock |
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page
E-5 |
| E-5 |
Settlement
Strategies |
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page
E-11 |
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| EB |
CAUCUS |
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| E-6 |
Caucus |
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page
E-13 |
| E-7 |
Balancing
the Pros & Cons of A Private Session |
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page
E-14 |
| E-8 |
“What
Happens in Caucuses, “ |
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page
E-15 |
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| EC |
CO-MEDIATION |
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| E-9 |
The
Art of Co-Mediation |
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page
E-16 |
| E-10 |
Guidelines
for Co-Mediation |
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page
E-17 |
| E-11 |
Co-Mediation,
NAFCM Notes, Ben Carroll |
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page
E-18 |
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F
Power-Balancing and Neutrality |
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| F-1 |
Power
in Conflict |
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page
F-1 |
| F-2 |
Power
Imbalance |
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page
F-2 |
| F-3 |
Sources
of Power |
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page
F-4 |
| F-4 |
Exploit
Mediation’s Power to Balance Power |
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page
F-5 |
| F-5 |
“The
Dynamics of Power in Mediation and
Negotiation, “ by Bernard Mayer
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page
F-9 |
| F-6 |
“Empowerment
and Mediation: A Narrative Perspective,” by
Sara Cobb
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page
F-16 |
| F-7 |
“Negotiating
Power,” by Roger Fisher |
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page
F-21 |
| F-8 |
“Ten
Ways of Being at an Uneven Table,” by
Phyllis Kritek |
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page
F-31 |
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G
Drafting the Memorandum of Understanding |
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| G-1 |
Guidelines
for Drafting the Memorandum of
Understanding |
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page
G-1 |
| G-1a |
Cover
Letter to Attorneys |
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page
G-1d |
| G-2 |
Sample
Memorandum of Agreement |
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page
G-2 |
| G-3 |
Sample
Memorandum of Agreement |
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page
G17 |
| G-4 |
Court
Model Agreement |
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page
G-44 |
| G-5 |
Court
Model Agreement |
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page
G-45 |
| G-6 |
Court
Model Agreement |
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page
G-49 |
| G-7 |
Court
Model Agreement |
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page
G-53 |
| G-8 |
AFM:
Sample Guideline Standard MOU |
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page
G-55 |
| G-9 |
ABA
Section of Dispute Resolution's Draft
Resolution on Mediation and The Unauthorized
Practice of Law |
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page
G-63 |
| G-10 |
"Mediation
and the Unauthorized Practice of Law," by
David Hoffman and Natasha A. Affolder" |
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page
G-67 |
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H
Dealing with Difference: Culture, Gender
& Diversity |
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| H-1 |
Resources
on Culture and Mediation |
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page
H-1 |
| H-2 |
Culture
and Mediation, Albie M. Davis |
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page
H-2 |
| H-3 |
Annotated
Diversity Bibliography, Association for
Conflict Resolution |
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page
H-4 |
| H-4 |
“How
Do You Become Culturally Competent?” |
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page
H-15 |
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I
Ethics and Standards of Practice |
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| IA |
STANDARDS
OF PRACTICE |
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| I-1 |
Revised
Model Standards of Practice for Family and
Divorce Mediation |
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page
I-1 |
| I-2 |
Model
Standards of Conduct for Mediators (AAA;ABA;SPIDR) |
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page
I-10h |
| I-3 |
ABA
Standards of Practice for Lawyer Mediators |
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page
I-20 |
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| IB |
CONFIDENTIALITY |
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| I-4 |
"Protecting
Confidentiality in Mediation," David A.
Hoffman |
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page
I-36 |
| I-7 |
Uniform
Mediation Act: Executive Summary |
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page
I-40 |
| I-8 |
Uniform
Mediation Act |
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page
I-42 |
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| IC |
CREDENTIALING |
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| IC-9 |
“Credentialing
Efforts in Mediation: The Slow Movement Toward
Skills-Based Testing,” by Ellen Waldman |
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page
I-59 |
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| ID |
MEDIATION
AND THE LAW |
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| ID-10 |
Why
Send To Lawyers, and What Do We Say When We
do? |
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page
I-67 |
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J
Organizational Materials |
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| J-1 |
Organizational
Address List |
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page
J-1 |
| J-2 |
Association
for Conflict Resolution: FAQ |
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page
J-4 |
| J-3 |
A.C.R.
Membership Information |
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page
J-6 |
| J-4 |
A.C.R.
Membership Application |
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page
J-10 |
| J-5 |
A.C.R.
Professional Liability Insurance |
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page
J-14 |
| J-6 |
A.C.R.
Annual Conference |
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page
J-20 |
| J-7 |
A.F.C.C.
Application Form |
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page
J-22 |
| J-8 |
A.F.C.C.
Publication and Video Order Form |
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page
J-24 |
| J-9 |
Other
Professional Liability Insurance |
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page
J-29 |
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K
Maryland Mediation and
the Courts |
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| K-1 |
Maryland
Council for Dispute Resolution Certification
Packet |
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page
K-1 |
| K-2 |
Mediator
Qualifications: M.C.D.R. Resolution |
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page
K-2 |
| K-3 |
M.C.D.R.
Certification Application |
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page
K-4 |
| K-4 |
M.C.D.R.
Ethical Standards for Mediator Practitioners |
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page
K-7 |
| K-5 |
Maryland
Council for Dispute Resolution Application |
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page
K-10 |
| K-6 |
Maryland
Court of Appeals Rule 17 on Mediator
Qualifications, Training, Application, Fees,
etc |
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page
K-11 |
| K-7 |
Maryland
Administrative Office of the Courts
Application to be Listed for Designation as a
Mediator |
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page
K-29 |
| K-8 |
Maryland
Standards of Conduct for Mediators,
Arbitrators and Other ADR Practitioners,
approved by the Maryland Court of Appeals |
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page
K-35 |
| K-9 |
Area
Mediation Programs |
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page
K-43 |
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L
Bibliographies, Glossary, Marketing
& Starting a Practice |
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| L-1 |
Bibliographies |
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page
L-1 |
| L-2 |
Glossary |
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page
L-7 |
| L-3 |
Marketing
Strategies |
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page
L-14 |
| L-4 |
"Design
Your Own Low-Cost Practice Brochures" |
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page
L-15 |
| L-5 |
IBA:
Independent Business Alliance |
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page
L-17 |
| L-6 |
NASE:
National Association for the Self-Employed |
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page
L-23 |
| L-7 |
Mediation
Websites |
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page
L-28 |
